Import Coordinator


Job description

The IMPORT COORDINATOR is responsible for cargo coming into the country by all modes of transport. They will provide customer service, perform invoicing and communicate with vendors, shippers, carriers and the CBSA to ensure shipment(s) are handled with excellent attention to detail from start to finish.


  • Performs efficiently “break down” of consolidated freight shipments imported into the country – compiles master bills of lading and breaks down consolidation into house bills of lading.
  • Verifies system-generated information with actual documents to ensure accuracy.
  • Maintains files which include but is not limited to opening the file, entering and updating online systems with applicable data elements, pre-alerting the customer, billing the file within 5 days of the arrival of cargo at Port inland CY / ICD or Airport, issuing applicable forms and documents, and closing the file.
  • Handles accounting processes, investigates rate discrepancies, monitors Accounts Receivable and files documents.
  • Communicates clearly, timely and effectively with overseas offices, agents, customs brokers, customers and domestic vendors.
  • Issues arrival notices, distributes documentation, tracks shipment movement from origin to destination (which may involve arranging release and delivery at the destination according to customer requirements), proactively communicates status of shipments and processes “exceptions” (cargo delays, split shipments, etc.).
  • Coordinates transfer and clearance of cargo in a timely manner.
  • Processes claims in case of damaged or lost cargo (in conjunction with their direct supervisor).
  • Performs data entry accurately and within the required timeframe, including the submission of the e-Manifest House Bill and other data required by CBSA or other government departments.
  • Assists other departments as necessary to balance departmental workloads.
  • Understands and complies with all Company Policies & Procedures including Health & Safety.


Skill Factors:

  • High School Diploma.
  • Two (2) years previous Import experience in the Freight Forwarding industry.
  • Excellent interpersonal skills for interaction with customers and prospective business.
  • Accurate data entry skills.
  • Ability to learn new processes quickly.
  • Ability to fluently read, write, and speak English.
  • Proficiency in IT systems, such as MS Office, Google Doc / Sheet and standard CRM
  • Free comfortable to communicate with Chinese Mandarin.

Effort Factors:

  • Ability to identify and troubleshoot problems to determine resolution.
  • Strong organizational and follow-up skills.
  • Ability to work independently with little supervision.
  • Effective time management – ability to manage self, time and priorities.


Job Types:

Full-time, Permanent



$45,000.00-$65,000.00 per year

Office Administrator




– Plan, organize, direct, control and evaluate the operations of our administrative and management department providing several administrative services while working closely with the director/general manager

– Direct and advise staff engaged in administration services, logistics, records management, safety and compliance, finance, purchasing, human resources and other related services

– Prepare and review operational reports on various operations and schedules to ensure accuracy and efficiency

– Direct and control corporate governance and regulatory compliance procedures within the establishment

– Plan, administer and control budgets for contracts, equipment, and supplies

– Handle basic office tasks or direct support staff members as they answer phones, collect and distribute mail, organize and store information or paperwork, set up meetings, and make travel arrangements

– Analyze internal processes and recommend and implement procedural or policy changes to improve operations

– Recommend organizational process or policy changes

– Interview, hire and oversee training for office staff, drivers and owner-operators/ subcontractors

– Communicating with company supervisors, peers, or subcontractors. Providing information to supervisors, co-workers, and subordinates by telephone, WhatsApp, in written form, e-mail, or in-person

– Communicating with people outside the organization, representing the organization to customers, the public, the government agencies, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail

– Performing day-to-day administrative tasks such as maintaining information files, work orders, timesheets and processing paperwork

– Developing specific goals and plans to prioritize, organize, and accomplish office work

Employment requirements

– A bachelor’s degree or a college diploma in business administration or public administration or a related field is required

– 3-5 years of experience at a professional level in business administration or administrative services are required.

– Experience related to transportation company administration or management will be preferred.

– Good communication skills in English both verbal and written.

– Ability to analyze information and develop effective solutions

– Strong planning, critical thinking, problem-solving, and task and time management skills

– Excellent interpersonal, verbal and written communication skills

– Proficiency office technology and equipment, such as computers, copiers, scanners, fax machines, and phone systems

– Communicating with Chinese Mandarin is an asset.

– Accounting related experience is an asset


Job Types

Full-time, Permanent



$18.00-$22.00 per hour

Truck Dispatcher


– Plan routes for commercial LTL and FTL around Canada (BC, AB, SK, MB, ON, QC)

– Provide excellent customer service

– Schedule delivery appointments

– Answer customer inquires

– Deal with claim reports from customers and drivers

– Various other Administrative Tasks.


– Must have strong communication skills, both in verbal and written

– Must have experience in the transportation industry

– Must understand the importance of excellent customer service.

– Must have good computer skills and knowledge

– Must be able to multi-task and be highly organized

– Feel comfortable communicating in Chinese

Job Types:

Full-time, Contract


$20.00-$30.00 per hour

Marketing Specialist


Work with the marketing team to carry out major marketing campaigns on behalf of the business.

  • Awareness building & Lead generation:

– Responsible for social post strategy, creation, execution, and reporting for assigned social account

  • Conversion:

– Planning, sourcing, and reaching out to any external influencers and content creators.

– Successfully targeting our clients, including business partners.

– Join and drive our social community – improve and maintain brand images. Outreaching for any potential business partners, including complementary businesses and content creators/influencers.

– Develop strategic execution for various advertising campaigns across social media.

– Produce content utilizing your skills with various marketing tools.

– Participate in the weekly meetings and report to supervisors the progress of marketing performance. You will need to collect and analyze data and include your findings in your semi-weekly reports. (details will be further discussed)

– Having experience in Logistics and/or Transportation industry is a strong asset.

– Meet the monthly KPIs (measured by media exposure, quarter sales, sales requests, an increase of business partners etc. )


In response to the growing needs of transportation of goods in the era of a global pandemic, we are expanding our business extensively. We are currently looking for enthusiastic individuals to partake in our upcoming marketing projects.

You might be a good fit if you

  • Are passionate about what you do, like to think outside the box, aren’t afraid of taking up challenges, and always long for self-improvement.
  • Hold an at least Diploma degree in Business, Communication and Media Studies, Information or relevant fields (preferred)
  • Always think ahead by actively doing research on the current market trends.
  • Have at least one year of experience in marketing, including content creation, web design, graphic design.
  • Have sound knowledge in SEO, Facebook Ads, and Google Ads, which involves utilizing major media platforms for advertising needs i.e. Web, App,
  • Have experience in social media marketing, Facebook, LinkedIn YouTube etc. You will be responsible for content creation across social media platforms such as Facebook, YouTube, and LinkedIn etc. Duties include but do not limit to field research, data collection and gathering, video creating and editing, and maintenance of our social media accounts as time progresses. (Further details will be addressed.)
  • Have strong attention to detail. You will be analyzing the market trend, providing your supervisors with insightful reports regularly, follow through with multiple marketing plans and or advertising strategies.
  • Stick to deadlines for advertising campaigns and projects.
  • Have basic phone and video editing skills.
  • Must have good communication skills. You need to communicate effectively with our clients and potential audiences of our business.
  • Can work well with a team while also excelling at working independently.


  • Must be fluent in English,
  • Mandarin/Cantonese is a plus

Job Types:

Full-time, Contract


$18.00-$25.00 per hour

Licensed Customs Broker



This position acts as the primary support and day to day client contact for the client service teams/operations to ensure quality standards are met and the integrity of the client records/system defaults are maintained and compliant; facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction.


  • 3+ years of customs release experience, any mode.
  • Knowledge of all applicable customs laws and regulations
  • 2+ years of trade compliance and auditing of releases
  • Strong interpersonal and communication skills (oral, telephone and written)
  • Well developed analytical and time management skills
  • High work standards, high level of accuracy
  • Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
  • Prioritize and complete work according to client’s needs, demands, customs requirements for release conditions and ensure compliance.
  • Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary.
  • Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
  • Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs) into our CRM.
  • Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
  • Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed.
  • Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
  • Create customs entries in the appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low-value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
  • In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions.
  • Works directly with Customs and PGA’s as necessary.
  • Conduct periodic checks to ensure accurate application of tariff and valuation along with a proper selection of client/importer information.
  • Responsible to conduct documented internal audits.
  • Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
  • Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
  • Adhere to established policies and procedures.


  • Excellent oral and written communication and organizational skills.
  • Client Service-oriented – interpersonal skills with internal/external clients and coworkers.
  • Strong knowledge of company policies and procedures.
  • Attention to detail; organization, completeness and accuracy.
  • Excellent time management and good analytical skills with problem-solving ability.
  • Ability to make decisions and recommendations within authorized limitations.
  • Knowledge of office software and CRM system.
  • Free comfortable to communicate with Chinese Mandarin.



Preferred: Associates Degree or post-secondary education



Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement.


Job Types

Full-time, Permanent



$50,000.00-$65,000.00 per year

Full Stack Developer

Full Stack Developer


Job description

The Role:

Working side by side with our engineers & cross-functional squads. You are a self-starter starting from scratch. You will own aspects of the customer-facing product, and integrations with 3rd party platforms. You have a real understanding of analytics and a passion for data visualization. You are data-driven and customer-obsessed.
You are just as comfortable building a quick prototype as you are writing tests on production code or implementing pixel-perfect designs. You work equally well with back-end engineers as you do with designers. Most of all, you are hungry to be part of an ambitious team with colossal goals.
What You’ll Do:

Working side-by-side with our agile teams, as well as designers and Product managers.
Based on the designed UI prototype, implement and deliver your functional codes and processing pages.
Interact with the backend by REST API.
Learn, incorporate and utilize the newest technology in furthering the aim of the company and the product.

Must-have skills:

Extensive experience implementing Progressive Web Applications (PWA)
Mastery of HTML 5 & CSS 3, Typescript, React.js or Angular.js
Experience using Node.js.
1+ years of professional work experience building web applications.

Added bonuses you have:

– Understanding of cross-browser, cross-device, and web speed considerations

– Experience working in start-up environments

– Experience in SQL

– Feel comfortable using Chinese

Job Types: Full-time, Permanent

Salary: $18.00-$30.00 per hour


  • Casual dress
  • Flexible schedule
  • Work from home



  • Monday to Friday


Supplemental pay types:

  • Bonus pay


Work Location: Hybrid remote in Richmond, BC

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Please send your resume with the position that you apply to hr@uucargo.ca

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