This Privacy Notice (the “Notice”) outlines the privacy practices of UUCargo (“we,” “us,” or “our”) and explains how we collect, process, and store certain information about our customers (“Customer,” “you,” or “your”) who utilize our website, products, and services (collectively, our “Services”). At UUCargo, we prioritize the privacy of our customers and their consumers. We are committed to protecting your personal data in compliance with applicable data privacy laws. This Notice defines how we handle personal data, which includes any information that can identify, locate, or contact an individual, either on its own or when combined with other personal or identifying information (“Personal Data”), as defined by applicable data privacy laws.

By accessing or using our Services, you acknowledge and accept this Notice and any other applicable policies, including UUCargo’s Terms of Use. Please note that this Notice may be subject to changes, and any revisions will be posted on this page. If you have any questions or concerns regarding this Notice or our data privacy practices, please contact us at info@uucargo.ca.

PERSONAL INFORMATION COLLECTED

We collect only the information necessary to fulfill the purposes described in this Privacy Policy. We do not collect any other information or allow information to be used for other purposes without your express consent, unless authorized by law. We maintain information related to our users and the information they provide, collecting only the Personal Information that is reasonably necessary.

We collect and use various types of information from and about you from different sources, including:

Account or Registration Information: When you sign up for a Company account or subscribe to our services, we require certain information such as your contact information, including your name, business name, username, password, mailing address, freight broker status, shipping address, and email address.

Identity Verification and Payment Information: This may include images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, bank account, credit card information, or payment account information.

You can optionally provide additional Personal Information beyond what is required, including information about your business, user preferences, and information submitted through forms or in response to marketing efforts.

UUCargo website will also automatically collect your following information:

Geo-location Information: This includes precise or approximate location determined from your IP address or device settings.

Usage Information: We collect information about your interactions with the Website, such as pages or content accessed, products viewed or searched, and other related information.

Aggregate Information: We may collect and aggregate information to develop statistics and analytics about our website, which cannot be used to identify any natural person.

Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to collect certain information about your usage of our platform, online ads, and email communications.

Information from Third Parties: We may collect Personal Information from third-party service providers and other sources, such as advertisers or ad networks, who may use cookies or tracking technologies to collect information about you.

THE PURPOSE FOR INFORMATION COLLECTION

UUCargo collects user’s information to ensure the provision of efficient and reliable services. The collection of Personal Data is necessary to facilitate various aspects of the shipping process, such as shipping, creating labels, tracking shipments, and address validation. By collecting user information, UUCargo enables users to create accounts, link third-party courier or marketplace accounts, and receive personalized experiences tailored to their shipping needs. Additionally, the data collected allows UUCargo to provide customer service and technical support, conduct analytics to improve their products and services, comply with legal requirements, and monitor and prevent fraud or potential criminal activity. UUCargo values the privacy and security of user information and takes measures to handle it in accordance with applicable laws and regulations.

PERSONAL DATE RETENTION AND PROTECTION

UUCargo is committed to ensuring the privacy and protection of users’ personal information. In accordance with applicable laws, regulations, and policies, UUCargo collects user information for various purposes. This includes providing services such as shipping, address validation, tracking shipments, and facilitating communication with customers. Additionally, user information is collected to personalize the UUCargo experience, conduct analytics to improve products and services, and comply with legal obligations. UUCargo takes measures to secure personal data, implementing technical and organizational safeguards to prevent unauthorized access, disclosure, and destruction. While UUCargo strives to use industry-standard methods to protect personal information, it is important to note that no method of transmission or storage can guarantee absolute security. Users can contact UUCargo to request the removal of their personal data, subject to applicable laws and regulations.

HOW WE USE YOUR INFORMATION

At UUCargo, we value the privacy of our users and handle their information with utmost care and responsibility. We use the information you provide to us in the following ways:

Provision of Services: We utilize your personal information to facilitate shipping, provide shipping insurance, create labels, track shipments, and validate addresses. This enables us to deliver efficient and reliable services to our users.

Account Creation and Integration: When you create a UUCargo account, we collect necessary information to establish and validate your account. This includes linking third-party courier or marketplace accounts, allowing for seamless integration and improved user experience.

Customer Service and Support: We use your information to provide customer service and technical support, addressing any inquiries, concerns, or issues you may have regarding our services. This ensures that we can assist you effectively and efficiently.

Personalization: We personalize your UUCargo experience based on your preferences and usage patterns. This may include tailoring our services, recommendations, and communications to better suit your needs and interests.

Analytics and Improvements: We analyze the usage of our services to gain insights and improve the quality, functionality, and performance of UUCargo. This helps us enhance the user experience and develop new features and offerings.

Aggregated and Anonymous Data: We may aggregate and anonymize personal data to generate statistical and analytical reports. This data, which cannot be used to identify individuals, allows us to understand trends, patterns, and usage behaviors, ultimately enabling us to enhance our services further.

Direct Marketing: With your consent, we may send direct marketing emails to your business contact information. These communications aim to inform you about relevant updates, promotions, and new offerings from UUCargo.

Advertising: We may advertise UUCargo products and services to you on other websites, but only if you are a business contact and not a consumer. This allows us to reach potential users and provide them with valuable information about our offerings.

Compliance and Security: We retain your information as long as your account remains active and as required to comply with applicable laws, regulations, policies, or agreements. Additionally, we monitor, investigate, and prevent fraud, criminal activity, and breaches of carrier regulations to ensure the safety and security of our users and our platform.

Please be aware that while we take industry-standard measures to protect your personal information, no method of transmission over the Internet or storage can guarantee absolute security. Nonetheless, we are committed to safeguarding your data to the best of our abilities. If you have any concerns or would like to request the removal of your personal data, please contact us using the provided contact information.

SHARING AND DISCLOSURE OF YOUR INFORMATION

UUCargo may share your information with third-party companies that work with us to provide our Services, such as couriers, insurance companies, and payment providers, to guarantee the fulfillment of UUCargo’s services. UUCargo uses the collected personal and non-personal information for reasons such as but not limited to:

1. Allow Users to register as members of UUCargo.
2. Contact User about products and services offered by UUCargo and UUCargo’s partners.
3. Contact User pertaining to administrative notices and updates relevant to accounts/services maintained with UUCargo.
4. Follow up on service calls, questions, requests, and complaints submitted by User.
5. Provide Tracking and Shipping Services to Users. Allows User to operate and use UUCargo.
6. To gather and analyze data in respect to the use of UUCargo and for UUCargo’s internal use.
7. Solve disputes, troubleshoot problems, and enforce any agreements with UUCargo including and not limited to UUCargo’s Terms of Use and Privacy Policy.
8. Share information with UUCargo’s partner in the event that a partner of UUCargo is investigating or enforcing a violation of its policies, procedures, terms of agreement. UUCargo will share information with UUCargo’s partner to conduct in its investigation of a possible problem, issue or concern.
9. In the event that all or part of UUCargo becomes part of a sale, merger or transfer, UUCargo reserves the right to transfer any and all information that it collects to third parties.

In the event of a court order or cooperate with a law enforcement investigation, UUCargo will disclose all requested information and reserve the right to report to law enforcement any activities that UUCargo suspects to be unlawful.

UNSUBSCRIBE FROM MARKETING COMMUNICATIONS

At UUCargo, we respect your preferences and understand that you may wish to unsubscribe from receiving marketing communications. To unsubscribe from our marketing emails, you can simply click on the “unsubscribe” link provided in the email itself. This will allow you to opt out of receiving future marketing communications from us.

Alternatively, if you prefer to directly contact us regarding your unsubscribe request, you can reach out to our dedicated email address: info@uucargo.com. Please provide your contact details and specify that you would like to unsubscribe from our marketing communications. Our team will promptly process your request and ensure that you are removed from our marketing email list.

Please note that even if you choose to unsubscribe from marketing communications, you may still receive transactional or service-related emails pertaining to your UUCargo account or any ongoing services you have with us. Unsubscribing from marketing communications will only affect promotional messages.

CHILDREN UNDER THE AGE OF 13

As a general audience service, UUCargo does not knowingly collect Personal Data from children under the age of 13. If we become aware that we have collected Personal Data from a child under the age of 13, we will take reasonable steps to delete such information as soon as possible. If you believe that we may have collected Personal Data from a child under 13 years old, please contact us at info@uucargo.com.

THIRD PARTY SERVICES

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external websites. These linked websites are maintained and operated by third parties. The inclusion of these links is provided solely for your convenience and as a reference. UUCargo does not have control over the information, software, products, or services available on these third-party websites. The presence of a hyperlink to such websites does not imply our endorsement of the services, website content, or the organization behind it. We strongly recommend that you review the privacy policy of every website you visit.

LIABILITY DISCLOSURE

UUCargo and its associates acknowledge that the information, software, products, and services provided on or through their website may contain inaccuracies or typographical errors, and they reserve the right to make changes and improvements to the website’s content at any time. UUCargo makes no representation about the reliability, usefulness, or accuracy of the information, services, software, and graphics contained on their website for any purpose. To the fullest extent permitted by applicable law, UUCargo operates their website on an “as is” basis without warranties or conditions of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

UUCargo and its partners shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever, including without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the website, the delay or inability to use the website or related services, the provision or failure to provide services, or for any information, software, services, and content obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability, or otherwise, even if UUCargo and its partners have been advised of the possibility of such damages.

INDEMNIFICATION AGREEMENT

You agree to indemnify, defend, and hold harmless UUCargo, its officers, directors, employees, agents, and third parties from any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) related to or arising from your use of or inability to use the UUCargo website or services. If you engage in any actions that violate the terms of UUCargo, third-party terms, or any applicable laws, rules, or regulations, UUCargo reserves the right, at its own expense, to assume exclusive defense and control of any matter that would otherwise be subject to indemnification by you. In such an event, you will fully cooperate with UUCargo in asserting any available defenses.

TERMINATION/ACCESS RESTRICTION

UUCargo reserves the right, at its sole discretion, to terminate your access to the UUCargo website and related services without prior notice. You are not permitted to ship items that are prohibited by carriers or by the laws or regulations of any federal, provincial, or local government in the origin or destination countries. To the maximum extent permitted by law, this agreement is governed by the laws of Canada and the province of British Columbia, and by using the UUCargo website, you consent to the exclusive jurisdiction and venue of the courts in Vancouver, British Columbia for all disputes arising from or related to its use. The use of the UUCargo website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including this section. The usage of UUCargo does not establish a partnership or employment relationship between UUCargo and the user. UUCargo is obligated to comply with existing laws and any governmental, court, or law enforcement requests related to the website and information provided by UUCargo for lawful use. If any part of these Terms and Privacy Policy is deemed invalid, the invalid provision will be replaced by a valid, enforceable provision that most closely matches the original intent, and the remaining provisions of the Terms and Privacy Policy will remain in effect. Unless otherwise specified herein, these Terms and Privacy Policy constitute the entire agreement between the user and UUCargo, superseding all prior communications and agreements between the user and UUCargo. These Terms and Privacy Policy, along with any additional Terms and Privacy Policies in English, are admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Latest Version Posted: June 13th, 2023

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